Refund & Cancellation Policy

Most of what you buy through 365 Sports Online, such as court time, memberships, live streams and recordings, is sold by the venue, and each venue sets its own refund rules. You see them at checkout and on your receipt, and you can open any venue's policy from its booking page or from My Bookings.

1. Purchases from the venue

The venue decides refunds on its own sales. Ask from My Bookings or My Purchases; where the venue allows requests, the button is there, and where it does not, the page says so. If a venue cancels your booking, or a stream or recording you paid for is not delivered, you are owed your money back whatever its rules say.

2. Highlight clips and 365's own products

Highlight clips and reels are sold by 365 Sports Online. If no clips can be produced from a game's footage, the order is refunded automatically and you are emailed. For anything else about a 365 product, contact support@365sports.online.

3. How refunds arrive

Refunds go back to the original payment method. Banks usually show them within 5 to 10 business days. Please do not also dispute the charge with your bank: a refund and a dispute on the same payment can mean paying twice.