Frequently Asked Questions
Everything you need to know about watching games on 365 Sports Online
Watching & Purchasing
Any device with a modern web browser: phones, tablets, laptops, desktops, and smart TVs. No app download required — just open your browser and go.
Live streams are $10/hour, recordings are $15/hour, or get both bundled together for $20/hour (saving $5 vs. buying separately). No subscriptions or hidden fees.
Live streams play in real-time and cannot be paused or rewound. For pause, rewind, and replay capability, purchase a recording or a bundle (live + recording).
Recordings are available for 7 days after purchase. You can watch them as many times as you like within that window.
Account & Payment
Yes, a free account is required to make purchases and access streams. You can create an account in under a minute.
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), processed securely through Stripe.
Yes — refunds are available for 24 hours after purchase. Live streams and bundles are also refundable until the scheduled start time (if sooner). Recordings are refundable within 24 hours, provided you haven't accessed them yet. We also offer full refunds for technical failures on our end and for cancelled games. See our Refund Policy for full details.
Technical
We recommend at least 5 Mbps for HD quality streaming. Most home internet connections and mobile data plans (4G/5G) exceed this requirement.
Check your internet connection, try refreshing the page, or close other bandwidth-heavy applications. If the issue persists, contact support@365sports.online and we'll help troubleshoot.
Yes. We use Stripe for payment processing — a PCI-DSS Level 1 certified provider. We never store your full card details on our servers. All data is transmitted over encrypted connections (TLS/SSL).
Still have questions? We're here to help.
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