Frequently Asked Questions

Everything you need to know about watching games on 365 Sports Online
Watching & Purchasing
How do I watch a game?

Browse our venues or games page, select a time slot, complete your purchase, and start watching instantly from any device with a web browser. No downloads or special software required.

What devices can I watch on?

Any device with a modern web browser: phones, tablets, laptops, desktops, and smart TVs. No app download required — just open your browser and go.

How much does it cost?

Live streams are $10/hour, recordings are $15/hour, or get both bundled together for $20/hour (saving $5 vs. buying separately). No subscriptions or hidden fees.

Can I pause and rewind a live stream?

Live streams play in real-time and cannot be paused or rewound. For pause, rewind, and replay capability, purchase a recording or a bundle (live + recording).

How long do I have access to a recording?

Recordings are available for 7 days after purchase. You can watch them as many times as you like within that window.

Account & Payment
Do I need an account?

Yes, a free account is required to make purchases and access streams. You can create an account in under a minute.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), processed securely through Stripe.

Can I get a refund?

Yes — refunds are available for 24 hours after purchase. Live streams and bundles are also refundable until the scheduled start time (if sooner). Recordings are refundable within 24 hours, provided you haven't accessed them yet. We also offer full refunds for technical failures on our end and for cancelled games. See our Refund Policy for full details.

Technical
What internet speed do I need?

We recommend at least 5 Mbps for HD quality streaming. Most home internet connections and mobile data plans (4G/5G) exceed this requirement.

The stream is buffering. What should I do?

Check your internet connection, try refreshing the page, or close other bandwidth-heavy applications. If the issue persists, contact support@365sports.online and we'll help troubleshoot.

Is my payment information secure?

Yes. We use Stripe for payment processing — a PCI-DSS Level 1 certified provider. We never store your full card details on our servers. All data is transmitted over encrypted connections (TLS/SSL).

Still have questions? We're here to help.

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